Thursday, March 30, 2017

Rude Employees and Bad Customer Services Put Business Out of Business

I visited a Sears in college for the first time when I was 20. I was not impressed by the rude employees and poor customer service. "Give them 40 years and they'll be gone." And that's pretty much what has happened.

I think the same about Wal-Mart. Give them 40 years and they'll be gone too.

Amazon make a mistake order recently and corrected it with a free $30 gift card. Amazon is going to be along for a long time. Don't they realize the customer is always right and you have to take care of his concerns?

26 comments:

Roman Lance said...

I remember when Wal-Mart was very customer friendly, back when Sam Walton was still around. The products were well made and there was customer loyalty because there was brand loyalty. Then the children took over, gave up their brand loyalty (American Made) for a more profitable (Made in China, But good stuff) branding. They shouldn't be surprised when they loose their loyal customers just like Sears.

I stopped buying Sear's stuff when they hired a delivery company that employed two obviously fake immigrants (One could barely speak english, the other none at all) to deliver my refrigerator. I'm glad to see they're taking it on the bottom line. More companies that hire these people should suffer for it.

Quartermain said...

A service station near where I lived went belly up because of rude employees.

Incivility is a problem and it hurts business.

https://www.amazon.com/Cost-Bad-Behavior-Incivility-Damaging/dp/B002XULXSS/ref=sr_1_4?s=books&ie=UTF8&qid=1490896130&sr=1-4&keywords=price+of+incivility

Glen Filthie said...

I used to lose my chit.

I would come in from the road, and see my idiot manager and his fat, ugly sales girl (I think he was having an affair with her) - swapping insults with the customers. When the customer got pissed off, told them to FOAD and hung up the phone they would literally high-five each other and call it a win.

I got so pissed off that I called up the CEO and told him what he could do with his company if he was going to treat my customers like that - and a shitstorm of biblical proportions broke out. It took 8 years - but he finally got demoted and she was let go and we have responsible adults in charge now. 40 years? How can a business last 40 DAYS like that?

Quartermain said...

The last comment, that's the stuff by Glenn that I enjoy reading the most.

Take The Red Pill said...

"Glen Filthie said...

I would...see my idiot manager and his fat, ugly sales girl (I think he was having an affair with her) - swapping insults with the customers. When the customer got pissed off, told them to FOAD and hung up the phone they would literally high-five each other and call it a win."


Who in the world hired these idiots, that they would actually drive away customers and lose sales? Didn't they even have the idea that the purpose of a business was to do the exact opposite of what they were doing? They both should have been thrown out the door the same day.

Anonymous said...

I once worked for a company that actually forbade customer service. An executive actually said to me "There's always more customers".

Anonymous said...

Is Bob on vacation?

Mad Jack said...

Are you going to write anything else, or is this pretty much it?

Did you finally piss Glenn off to the point where you are now buried out back?

Anonymous said...

@Glen: I hope you didn't murder Bob over this blog?

The Damage Dealing Meat Shield said...

Yeah where is Bob? This is odd for him to go this long without posting.

Charles said...

It's been only two weeks. Probably took a break from the Internet.

Glen Filthie said...

Bob is swimming wit da fishes - and so will the rest of you if you piss me off, or my good buddy and pal - George W Bush! We will be your new moral and intellectual superiors and you will defer to us on matters spiritual and intellectual - or else!

Even The Trumpster bows to our will! He bombed the shit out of Syria on our orders and we are currently discussing the Norks - should we nuke them or let the Chinks do it?

All your blogs are belong to us! ;)

If THAT doesn't bring Bob out of hiding - I will start killing his fat assed groupies like the Farm Girl and that ugly Texan chick.

The clock is ticking, Bob...!!!!

The Damage Dealing Meat Shield said...

Maybe Bob just said "fuck it" and became an acid trippin' transsexual Satan worshiping lesbian?

Anonymous said...

How old is Bob anyway?

Farm Boy said...

I too was wondering about Bob and maybe if Gwyn had lost her last marble and went postal. Holy crap, she is calling me out by name, that is so cute! calm down Gwyn geezus, else Tex and I are going to round you up and stick yer head in the toilet, you crazy old coot.

I have been waiting for Bob to weigh in and explain the stupidity of the Syrian misadventure, and then read Gwyn's usual reactionary psycho-drool hysteria, while filling her Depends from the old folks' home waving her cane around.

Glen Filthie said...

Don't forget the MOAB dropped on your boyfriends in Afghanistan, you terrorist simp! And speaking of boyfriends, where is your Texan friend? Oh dear, I hope he wasn't sucking off the Talibangers when Trump's Judgement fell out of the sky to send your moslem friends to pick their 72 raisins?

Bob, like many Americans, is in a pickle. His ideas regarding geopolitics aren't working out the way he thought they should, and - unlike most peaceniks and isolationalists - he's smart enough to know that means that his underlying assumptions are flawed. He correctly predicted the rise of Trump - but was completely out to lunch on how he would run his administration. As far as that goes, I have predicted his actions with 100% accuracy so far.

Laguna Beach (Jew) Fogey said...

I think Bob has been kidnapped by the CIA.

All your stories are belong to us.

insanitybytes2 said...

You are missed Bob, and your absence is noticed. Be well, where ever you are.

tubbs said...

ditto.
you are missed.

Anonymous said...


Does anybody here know Bob IRL? They might consider calling the local police for a welfare check. Just a thought.

Anonymous said...

Where can we get any kind of info on Bob? All I know is that his formal name is Bob Wallace, he lives in one of the states that constitutes the Appalachia, he went to journalism school in the 70s, he drove a taxi for a while in a third-tier city in the Midwest, he is a science fiction enthusiast, he wrote for Lew Rockwell and posted around in Zero Hedge and Veterans Today.

Seems like the only people who know him are the people who corresponded with him on the Internet. If Bob has a wife, or an offspring, perhaps one of them will inform us of his situation. But if this is the end, then may his blog live longer than him.

WrenchTurner said...

I'm not the only one that's worried

Anonymous said...

A fan of this blog went looking for Bob online and this is what I found. Wish I had once taken the time to write in a few words of appreciation for blog.

will really miss his acerbic posts.

CM




http://www.wojstrom.com/m/?p=memorial&id=1944530

Robert Martin Wallace Jr., 60, of Granite City, IL, passed away unexpectedly at 1:07p.m. Thurs. Mar. 30, 2017 at Gateway Regional Medical Center in Granite City.

He was born Aug. 17, 1956 in Granite City to the late Robert Martin & Glenna (Weiss) Wallace Sr.

Bob worked at the Granite City warehouses and wrote his own blog, Uncle Bob’s Treehouse.

He is survived by a sister, Dawn A. Wilkinson of Granite City and her children, Julie, Daniel and Jacob Wilkinson and their spouses and children.

The family will hold a private service at a later date.

Farm Boy said...

Very sorry to get this news.

Bob thanks for sharing your insights and intellect and being a force for the good in this world. You were an interesting and intelligent guy and a damned good American. You left us way too early, and you will be missed by many.

My condolences to Bob's sister Dawn, nieces and nephews, other family members, and personal friends. He ran a lively and provocative website. It sounded like Bob lived a rich and fascinating life and enjoyed a wide diversity of experiences.

Adios to all friends and foils here at Bob's wonderful blog. Signing off.

RIP Uncle Bob

The Damage Dealing Meat Shield said...

So sad. I hope this blog can stay up.

WrenchTurner said...

https://www.facebook.com/dawn.wilkinson.520 This may be her